Alex Locke

Designing and driving modernization efforts across USAA’s centralized Pay & Transfer Hub and payment experiences, including Zelle® (P2P), Wire Transfers, and Connected Accounts (Open Banking). Connected Accounts allow members to link external accounts and cards to pay their USAA bills and transfer funds.

Previous Roles

• Product Designer – PaymentsDec 2022 – Jul 2026
• Senior Designer – Enterprise Portfolio Management OfficeAug 2021 – Dec 2022
• Lead Business Support Analyst – Bank Portfolio Management OfficeDec 2020 – Aug 2021
• Senior Designer – Enterprise Information & Experience ServicesJun 2019 – Dec 2020
• Senior Designer – Auto ExperienceMar 2018 – Jun 2019
• Designer I – Auto ExperienceMay 2017 – Mar 2018
• Designer II – CTO (Chief Technology Office)Apr 2016 – May 2017
• Designer – CTO (Chief Technology Office)Jun 2014 – Apr 2016

Capstone (Professional Experience Project) completed as part of the MSIS program at the School of Information at The University of Texas at Austin.

Collaborating with Dell Technologies to design AI interfaces for enterprise systems.

Provided 1:1 mentorship to 15+ junior and aspiring designers (500+ minutes total), offering portfolio and resume feedback, whiteboarding and interview prep, and career guidance for those transitioning into UX from bootcamps and other fields.

Area of Focus: UX Research & Design

Grade: 4.0

Capstone (Professional Experience Project) – Dell Technologies

Area of Focus: Web Design & Interactive Media

Grade: 3.7

Courses Completed:

1. UX Basic Training
2. Measuring UX & ROI
3. Usability Testing
4. The One Person UX Team
5. The Human Mind & Usability
6. AI for Design Workflows
7. Designing AI Experiences
8. AI Product Strategy
9. Accelerating Research with AI
10. Efficient UX: Doing More with Less

Certification ID: 1035199